How can we help you?
Frequently asked questions about using and maintaining Runbott:
About Runbott products
All our bottles are made from high-quality 304 stainless steel and, in some models, 316 stainless steel for greater corrosion resistance. You can see the type of steel used in the technical specifications for each model. Furthermore, all materials are BPA-free and incorporate exclusive technologies such as Microshield® and Evertaste® to ensure hygiene, durability, and flavor preservation.
Microshield® is a unique treatment featured in our products that prevents the proliferation of bacteria and microorganisms, keeping your drink always fresh and safe for consumption.
Evertaste® is a technical ceramic interior coating that prevents the transfer of flavors and odors, keeping drinks from acquiring a metallic taste. It also facilitates cleaning and improves durability.
All our products feature double-wall, triple-layer insulation that maintains temperature for hours. The exact time varies depending on the capacity and design of each model, and you can check it on the specific product page.
Yes, all our thermal products are made with materials free of BPA, phthalates, and substances harmful to health.
Yes, our bottles are designed to maintain the temperature of your drinks, whether hot or cold, for hours. Furthermore, they are safe to touch, as there is no temperature transfer or condensation on the exterior.
Use and care
We do not recommend it. Harsh dishwasher detergents can damage the paint and the seal. It is better to wash it by hand with warm water and mild soap.
No, Runbott products are not microwave-safe, with the exception of the inner bowl of the Runbott Lunch.
Wash the container and cap with warm, soapy water. To wash the interior, use a soft-bristled brush with a long handle. Rinse the components with plenty of water. Do not use bleach or chlorine-based products for washing or cleaning. The container must be washed periodically, and it is recommended to do so after each use. Do not use high-temperature disinfection or washing systems (boiling, steam, or microwaves).
If your bottle has persistent odors, you can deep clean it by following these steps:
- 100 ml of hydrogen peroxide.
- 25 g of baking soda.
- Hot water.
- Leave the container uncovered during the process.
- Wait 1 to 6 hours depending on the intensity of the odor, empty the contents, and rinse the inside well.
This method helps to disinfect and eliminate bad odors without damaging your Runbott's materials.
We do not recommend putting your Runbott in the freezer as you will not notice the contents cooling down. This is due to its double-wall vacuum insulation, which minimizes heat exchange with the environment.
Additionally, the vacuum seal may be compromised and the bottle could lose its thermal properties.
Yes, although for very carbonated drinks, we recommend opening it slowly to release the pressure gradually.
Yes, but keep in mind that when milk is lukewarm, there is a risk of it going bad due to the proliferation of the bacteria naturally present in it.
No. Its anti-condensation design maintains the interior temperature without transferring heat or cold to the outside. If you notice temperature transfer, it is possible that the interior vacuum chamber has deteriorated, which would affect the insulation capacity. In that case, contact our customer service department.
Thanks to their powder-coated finish, Runbott bottles offer longer-lasting protection against scuffs and wear. However, heavy use, impacts, or continuous friction may cause marks or scratches over time.
The 304 and 316 stainless steel we use offers above-average strength and durability, protecting the interior and maintaining thermal performance even with heavy use. However, like any steel product, a strong impact can cause small dents or mark the paint. We recommend avoiding drops to extend its lifespan.
Runbott Refill
Runbott Refill is a subscription system where we provide you with water treatment equipment to improve the water you drink daily, offering high-quality osmosis water conveniently and without single-use containers.
Runbott Refill is designed for people and spaces that want to improve their daily water consumption, both at home and in other environments.
No.
Runbott Refill offers different solutions depending on the type of use:
- Equipment for home use (Home)
- Equipment for businesses and professional spaces (Businesses)
Upon becoming a subscriber, a technician will install the chosen equipment. From that moment on, you just have to turn on the tap or use the dispenser and enjoy the water.
The equipment is designed to not require routine user maintenance.
The service includes technical support and full assistance throughout the subscription.
Includes professional installation, equipment usage, technical service for the duration of the service, and a usage limit of up to 10,000 liters of water or 5 years, whichever comes first.
If you continue with the service, we will provide you with new equipment, at no additional cost, so you can continue to enjoy the water without any worries.
1-way faucet (€24.90): requires an additional faucet, which is used exclusively for the purified water from Runbott Refill. The main kitchen faucet remains the same.
3-way faucet (€28.90): everything in a single faucet. From the same faucet, you get cold, hot, and purified water, without installing an extra faucet.
Yes. Runbott Refill provides osmotic, balanced, and great-tasting water, ideal for drinking and cooking.
Yes. Runbott Refill is designed so that your Runbott is always ready to be refilled.
Yes. It reduces plastic use and promotes a more responsible way of consuming water.
Customization
Select your product, add text or an image in our configurator, and confirm the design. We will produce and ship it. This option is only available for solid colors.
(Not available for Artists Club or Official Clubs)
Yes, provided that you comply with our personalization policies and the image has sufficient quality for printing.
We recommend uploading files of a maximum of 3 MB for optimal performance. The vertical format is ideal, as it adapts better to the shape of the bottle. We accept high-resolution images to ensure the best print quality.
Offensive, illegal, or unauthorized copyrighted content is not accepted.
We do not offer customization for used or previously purchased items.
We need your confirmation that you have permission to use it.
Between 3 and 10 business days, depending on the production workload.
Purchasing and shipping
On our official website, authorized stores, and select retailers.
Yes, to several countries in Europe. Check terms and rates at checkout.
Orders are delivered to the mainland, the Balearic Islands, and the Canary Islands (excluding Ceuta and Melilla) within an approximate timeframe of 72 to 96 business hours, provided that all products are in stock at the time of preparation.
It depends on the destination and the weight of the order. We offer free shipping on orders over a minimum amount.
We offer pickup at our logistics warehouse located at:
C. Finlandia, 1Pol. Ind. Pla de Llerona 08520 Les Franqueses del Vallès, Barcelona, Spain
Phone: +34 938 444 477
Yes, we have special pricing for companies. Contact us
Returns and exchanges
Requests for exchanges or returns must be made within a maximum period of 14 calendar days from the date the order is received by the Customer or a third party indicated by them.
In any case, in order to accept any exchange or return, the following requirements must be met:
- Products must be in the same condition as when they were received, including the original packaging.
- Products must not be defective.
- Personalized products or sealed products that are not suitable for return due to hygiene or health reasons and have been unsealed after delivery cannot be exchanged or returned.
- The request for the exchange or return must be made within the established period.
If any product is unavailable or there are supply difficulties, Runbott will contact you to inform you.
The general terms and conditions of sale and prices may be revised at any time, but these changes do not affect orders that have already been confirmed and are in progress.
Runbott reserves the right to cancel orders considered fraudulent and may take appropriate legal or administrative action.
Contact our returns department, explaining the issue and sending photos of the defect to arrange for a replacement.
Yes, 3 years from the date of purchase against manufacturing defects.
Covers material and manufacturing defects. Does not cover damage from misuse, drops, or normal wear and tear.
Through our returns page or by contacting customer service.
Accessories and spare parts
Yes, you can purchase stoppers, infusers, and other accessories on our website.
Not all of them. Check the product sheet to verify compatibility.
Runbott bottles come standard with a standard cap; you can purchase the Sport cap, which comes by default on 35cl models.
The infuser is sold together with the cap, not as a separate accessory.
Do you have any more questions?
If you have any questions, please do not hesitate to contact our customer support team, who will be happy to assist you.